Return & Exchange
If you purchased an item on the site and wish to return it, please contact us at [email protected] who will guide you through our return process.
Please note that when you return an item: (1) We ask that it is still in its original packaging and is not worn, washed, damaged or had had the tags removed. (2) Any item which fails to meet these criteria may not be refunded. Please ensure the items returned are packaged into one parcel. (3) We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items.
Once the goods are received and processed, you will receive a refund for the returned items.
We are unable to offer exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. We would be happy to refund you the shipping costs for a replacement item. Please just let us know once you have placed a new order, so that we can issue a refund.
Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected.
To find out your closest returns warehouse, please email us at: [email protected]
Costs for return
Celinununu is not responsible for shipping costs that may occur regarding the return of a product. Celinununu will make reasonable efforts to refund for returned products (subject to the conditions detailed above) as soon as possible, 30 business days at the latest, after we receive the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Celinununu.
celinununu quality guarantee
If any delivered products were received damaged or have manufacturing faults, please contact us immediately at: [email protected], please state the nature of the problem and (when possible) enclose a photo of the faulty item.
claims for refunds have to be made within 14 days after you received your order and subject to the return policy detailed above, otherwise, such claim is permanently barred. We highly suggest that you keep your email with purchase confirmation.